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GR Consulting Services Privacy Policy
v1.0 - last updated 18/10/2021
Introduction
Overview
CONTROLLER
GR Consulting Services Ltd (registration number ZB309168) is the controller and responsible for your personal data (collectively referred to as “GR Consulting Services”, “we”, “us” or “our” in this privacy notice).
If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us using the details set out below.
CONTACT DETAILS
Full name of legal entity: GR Consulting Services Ltd
Email address: contact@gr-consulting.co.uk
Postal address: 71-75 Shelton Street, London, WC2H 9JQ
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). However, we would appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
CHANGES TO THE PRIVACY NOTICE AND YOUR DUTY TO INFORM US OF CHANGESThe policy may change and be updated from time to time. Please check back regularly. This version was last updated in October 2021. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.THIRD-PARTY LINKSThis Site includes links to third-party sites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party Sites and are not responsible for their privacy statements. When you leave our Site, we encourage you to read the privacy notice of every website you visit.
- Identity Data includes first name, last name, username or similar identifier, marital status, title, date of birth and gender.
- Contact Data includes billing address, delivery address and email address.
- Financial Data includes bank account and payment card details.
- Transaction Data includes details about payments from you to retailers featured on our Site from time to time and other details of products and services you have purchased from such retailers via our Site.
- Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this Site.
- Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
- Usage Data includes information about how you use our Site, products and services.
- Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
IF YOU FAIL TO PROVIDE PERSONAL DATAWhere we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with a service).
- complete and submit an online form
- send us a message via our website (e.g. chat)
- Affiliate Networks based both inside and outside the EU
- Retailers featured on the Site from time to time
- Technical Data from analytics providers such as Google based outside the EU;
- Contact and Technical Data where you join our Site as a result of our marketing activities involving third parties
Cookies & HTML Code
We have included cookies and HTML code into one section because they all perform similar functions even if, from a technical perspective, they work slightly differently.
All of these technologies allow us to better understand how users are using our website and other related services. They can also be an essential part of providing certain online functionality. They are all essentially small data files placed on your device or code within our site that allow us to tell when you have visited a particular page, or performed a particular action (such as clicking a particular button) on our website.
These technologies are used by most websites as they provide useful insight into how the services are being used, as well as improving speed, performance and security, and enabling us to improve our personalisation of your experience.
What are Cookies?
These are small text files placed in the memory of your browser or device when you visit a website. Cookies allow a website to recognise a particular device or browser. There are several types of cookies:
- Session cookies - expire at the end of your browser session and allow us to link your actions during that particular browser session.
- Persistent cookies - are stored on your device in between browser sessions, allowing us to remember your preferences or actions across multiple sites.
- First-party cookies - are set by the site you are visiting
- Third-party cookies - are set by a third party site separate from the site you are visiting
They will also provide tools that allow you to remove any cookies that have already been set. You should check the ‘Help’ functionality of your browser, or perform an internet search to help you understand how to use these features for your particular browser.
We have incorporated specific functionality on our website that allows you to easily indicate when you first visit the site whether or not you are happy for cookies to be set on your device.
Perhaps ironically, for our site to remember your preference for whether to allow cookies or not, it is necessary for us to set cookies for this specific purpose.
When you first visit our site, a Cookie Control box will be displayed allowing you to choose whether to allow cookies or not. Only Essential cookies will be set when you first visit our site.
Clicking on the ‘Accept’ button in the Cookie Control box will enable our Analytics and Marketing cookies. Alternatively, you can click the ‘Decline’ button to reject our different types of cookies.
Web beacons & HTML code
Our pages incorporate code that work in conjunction with cookies to identify our users and user behaviour as well as to provide online support through our Chat feature. Furthermore, we partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioural metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimisation, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.
Website Analytics
We use Google Analytics and Zoho SalesIQ to better understand what people look at on our website. When people visit our site, information about their visit (such as which pages they look at, how long they spend on the site and so on) is sent in an anonymous form to either Google Analytics or Zoho SalesIQ.
The data contains information about anyone who uses our website from your computer. These cookies are kept in your browser's history for up to one year or until removed by you. There is no way to identify individuals from this data.
As analytics information is not personal data, we do not specifically ask for your prior consent.
Other Zoho Services
In addition to Google Analytics, we use a number of Zoho services to provide particular pieces of website content. These include:
- Zoho verification code (captcha): We use Zoho's verification service on our web contact forms. This is a security measure to prevent abuse by automated programmes.
